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PRIVACY POLICY

Bagaria Tours and Safaris Ltd
Effective Date: 13 August 2026
Last Updated: 13 August 2026

1. Introduction

Bagaria Tours and Safaris Ltd (“Bagaria Tours”, “Bagaria Tours & Safaris”, “Bagaria Tours and Safaris”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you:

  • visit bagariatours.com;

  • request a safari quotation;

  • make an enquiry or booking;

  • travel with us;

  • communicate with us by email, telephone, WhatsApp, social media or other channels;

  • subscribe to our marketing communications;

  • interact with us as a supplier, agent, partner or prospective employee; or

  • otherwise use our tourism and travel services.

Bagaria Tours and Safaris Ltd is a company incorporated in Kenya and operates as a tour and safari operator.

This Privacy Policy is intended to comply with applicable Kenyan privacy and data protection requirements, including the Data Protection Act, 2019 and applicable regulations.

2. About Bagaria Tours and Safaris Ltd

For purposes of this Privacy Policy, the organisation responsible for determining how your personal information is processed is:

Bagaria Tours and Safaris Ltd
Principal Office: Off Southern Bypass, Nairobi, Kenya
Website: https://bagariatours.com
Email: info@bagariatours.com
Telephone: +254 724 280 082
WhatsApp: +254 724 280 082

Where applicable, Bagaria Tours acts as a data controller in respect of personal information collected from its clients, prospective clients, website users and other individuals.

3. Personal Information We May Collect

The information we collect depends on how you interact with us and the services you request.

3.1 Identification Information

We may collect:

  • full name;

  • nationality;

  • date of birth;

  • age;

  • gender, where necessary for travel arrangements;

  • passport information;

  • national identification details where legitimately required;

  • visa or immigration information;

  • passport copies where necessary for travel arrangements.

We will only request identification information that is reasonably necessary for the service being provided.

3.2 Contact Information

This may include:

  • email address;

  • telephone number;

  • WhatsApp number;

  • postal address;

  • residential country;

  • emergency contact information.

3.3 Travel and Booking Information

To organise your safari or holiday, we may collect information such as:

  • destinations;

  • travel dates;

  • accommodation preferences;

  • room requirements;

  • flight information;

  • transport requirements;

  • safari preferences;

  • dietary requirements;

  • activities requested;

  • group composition;

  • names and ages of travellers;

  • special occasions;

  • accessibility requirements;

  • emergency arrangements.

3.4 Accessibility and Special Assistance Information

Bagaria Tours provides personalised and accessible safari arrangements.

Where a traveller requests accessible travel assistance, we may need information concerning:

  • wheelchair use;

  • mobility requirements;

  • accessible accommodation requirements;

  • assistance getting into or out of safari vehicles;

  • dietary requirements;

  • other information necessary to arrange suitable travel services.

Some of this information may constitute sensitive personal information.

We will only collect such information where it is relevant and necessary to provide the requested service and will handle it with appropriate care and confidentiality.

3.5 Payment and Transaction Information

We may collect or process:

  • booking amounts;

  • deposits;

  • outstanding balances;

  • payment method;

  • transaction references;

  • invoices;

  • receipts;

  • billing information;

  • refund details.

Where payments are processed through banks, card processors, mobile payment providers or other financial institutions, those organisations may separately process your financial information under their own privacy policies.

Bagaria Tours does not intentionally store complete payment-card information where payments are handled by an authorised third-party payment processor.

3.6 Communications

We may retain records of communications between you and Bagaria Tours, including:

  • emails;

  • enquiry forms;

  • WhatsApp conversations;

  • telephone correspondence where records are maintained;

  • quotation requests;

  • complaints;

  • feedback;

  • reviews;

  • booking instructions.

These records help us manage your booking, provide customer service and maintain an appropriate record of agreed travel arrangements.

3.7 Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • pages viewed;

  • referral source;

  • approximate geographic location;

  • dates and times of website visits;

  • cookies and similar technologies.

This information may be collected through our website, hosting infrastructure, analytics services, security systems or authorised technology providers.

4. How We Collect Personal Information

We may receive personal information:

Directly from you

For example, when you:

  • contact us;

  • complete an online enquiry;

  • request an itinerary;

  • make a booking;

  • make a payment;

  • subscribe to communications;

  • provide information to a safari consultant;

  • participate in a tour or safari;

  • submit feedback.

From another traveller

A person organising a group or family trip may provide information about other members of the travelling party.

If you provide personal information about another person, you should have authority to provide that information where required.

From travel agents or partners

Information may be received from:

  • travel agents;

  • overseas agents;

  • destination management partners;

  • hotels and camps;

  • airlines;

  • transfer companies;

  • booking platforms;

  • other tourism suppliers involved in your booking.

Automatically through our website

Some information is collected through cookies, server logs, security tools and website analytics systems.

5. Why We Use Your Personal Information

We may process personal information for the following purposes.

5.1 Preparing Safari Quotations and Itineraries

We use information about your travel preferences, dates, group size and requirements to design and price suitable itineraries.

5.2 Managing Your Booking

We process information required to:

  • confirm accommodation;

  • reserve safari vehicles;

  • arrange flights;

  • arrange transfers;

  • organise activities;

  • coordinate park or conservancy entry;

  • issue vouchers;

  • provide guides with necessary information;

  • communicate booking changes.

5.3 Providing Your Safari or Holiday

We use relevant information during your trip to ensure that booked services can be delivered.

5.4 Communicating With You

We may contact you concerning:

  • quotations;

  • booking confirmations;

  • invoices;

  • payments;

  • itinerary changes;

  • travel advice;

  • operational updates;

  • emergencies;

  • post-travel matters.

5.5 Safety and Emergency Management

Where reasonably necessary, information may be used to protect the health, safety or welfare of travellers or to respond to an emergency.

5.6 Customer Service

We may use information to:

  • respond to questions;

  • resolve complaints;

  • process refunds;

  • investigate service problems;

  • provide post-travel support.

5.7 Improving Our Services

We may analyse booking patterns, client feedback, website usage and operational information to improve our services.

Where practical, aggregated or anonymised information will be used for analytical purposes.

5.8 Marketing

With an appropriate legal basis, we may send information concerning:

  • safari packages;

  • special offers;

  • destination information;

  • new travel experiences;

  • travel guides;

  • Bagaria Tours news.

You may opt out of direct marketing communications at any time.

5.9 Legal and Regulatory Compliance

We may process information where reasonably necessary to comply with:

  • applicable laws;

  • taxation requirements;

  • accounting obligations;

  • tourism regulations;

  • immigration requirements;

  • law-enforcement requests;

  • court orders;

  • regulatory authorities.

5.10 Fraud Prevention and Security

Information may be processed to protect our clients, website and business against:

  • fraud;

  • impersonation;

  • payment fraud;

  • cyberattacks;

  • unauthorised access;

  • abuse of our systems.

6. Legal Basis for Processing

Depending on the circumstances, we may rely on one or more lawful grounds for processing personal information.

These may include:

Performance of a Contract

Processing may be necessary to prepare, administer or fulfil your safari, tour or travel booking.

Consent

We may request your consent where required, particularly for certain marketing activities or processing of particular sensitive information.

Where processing is based on consent, you may withdraw that consent, subject to applicable law.

Legal Obligation

Certain information may need to be processed to comply with laws, regulations, tax obligations or lawful requests from authorities.

Legitimate Interests

We may process information where necessary for legitimate business purposes, provided those interests do not override your rights and interests.

Examples may include:

  • preventing fraud;

  • protecting our website;

  • maintaining booking records;

  • improving customer service;

  • defending legal claims.

Vital Interests

Information may be processed where necessary to protect the life, health or safety of a traveller or another person in an emergency.

7. Sensitive Personal Information

Travel planning can occasionally require information that may be considered sensitive under applicable law.

This may include information relating to:

  • health;

  • disability;

  • accessibility;

  • dietary requirements that may reveal health or religious information;

  • biometric or identity information where legitimately required;

  • information concerning children.

Bagaria Tours will only request sensitive information where there is a legitimate reason connected with providing your travel services or where another lawful basis exists.

Access to such information should be limited to individuals or service providers who reasonably need it.

8. Personal Information About Children

Family safaris may involve the processing of information about children.

We may require information such as:

  • name;

  • age;

  • date of birth;

  • passport details;

  • dietary requirements;

  • accommodation requirements;

  • travel documentation.

Where required by applicable law, appropriate consent will be obtained from a parent, guardian or other legally authorised person.

We do not knowingly use children’s personal information for behavioural advertising.

9. Sharing Personal Information With Travel Suppliers

Safari arrangements normally require coordination with independent travel service providers.

Depending on your itinerary, we may need to provide relevant information to:

  • safari lodges;

  • hotels;

  • tented camps;

  • airlines;

  • charter flight operators;

  • railway operators;

  • transport providers;

  • safari guides;

  • vehicle providers;

  • activity providers;

  • national parks;

  • conservancies;

  • government authorities;

  • border or immigration authorities;

  • travel agents;

  • destination management companies;

  • payment processors;

  • insurers or emergency-assistance providers where applicable.

We aim to provide only information reasonably necessary for the supplier to provide the requested service.

Some suppliers operate independently and may process your personal information under their own privacy policies and legal obligations.

10. International and Cross-Border Data Transfers

Bagaria Tours organises travel within Kenya and may also arrange travel involving countries including Tanzania, Uganda and Zanzibar/Tanzania.

Some of our clients, suppliers and service providers may also be located outside Kenya.

As a result, personal information may sometimes need to be transferred or accessed outside Kenya.

Where applicable, we will take reasonable steps to ensure that international transfers of personal information are undertaken in accordance with applicable data protection requirements and appropriate safeguards.

11. Third-Party Services

Our website or business operations may use services provided by third parties such as:

  • website hosting providers;

  • analytics platforms;

  • email providers;

  • payment processors;

  • cloud-storage providers;

  • customer-communication platforms;

  • online booking systems;

  • social media platforms;

  • spam and fraud-prevention services.

These organisations may process certain information to provide their services to us.

Where appropriate, we seek to work with reputable providers and limit the information made available to them to what is reasonably required.

12. Social Media

Bagaria Tours maintains social media profiles on platforms including Facebook, Instagram, TikTok, X and LinkedIn.

If you communicate with us through a social media platform, the platform may independently collect and process information about you.

Your use of those services is also subject to the privacy policies and terms of the relevant social media platform.

We recommend that clients avoid sending passport copies, payment-card information or other highly sensitive information through public social media messages.

13. Photographs, Videos and Safari Content

During safaris, photographs or videos may occasionally be taken for operational, documentary or marketing purposes.

Where an individual is clearly identifiable and the image is intended for promotional or marketing use, Bagaria Tours will seek an appropriate legal basis and, where required, consent before publication.

Travellers may decline to participate in promotional photography.

Where consent is the legal basis for publication, a traveller may contact us regarding withdrawal of consent, subject to any lawful limitations or circumstances where material has already been legitimately published or distributed.

14. Reviews and Testimonials

We may invite clients to provide reviews or testimonials following their trip.

Submitting a review is voluntary.

Where you provide a testimonial directly to Bagaria Tours, we will not intentionally publish additional personal information beyond what is reasonably necessary without an appropriate basis.

Reviews submitted directly to third-party platforms such as Google are also subject to the privacy policies and terms of those platforms.

15. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Cookies are small files or identifiers that can help websites recognise a browser, remember preferences and understand how visitors interact with the website.

Cookies may be used for purposes including:

  • essential website functionality;

  • website security;

  • remembering preferences;

  • analytics;

  • performance measurement;

  • marketing, where applicable.

Where required, users will be given appropriate choices concerning non-essential cookies.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

16. Analytics

We may use website analytics tools to understand how visitors use bagariatours.com.

Analytics information may help us understand:

  • which pages are visited;

  • how users reach the website;

  • general visitor locations;

  • device types;

  • website performance;

  • interactions with website content.

We use this information to improve website usability, security, content and marketing performance.

17. Direct Marketing

We may occasionally communicate with clients and prospective clients about travel products, safari offers or related services where we have an appropriate legal basis.

You can request that we stop sending direct marketing communications at any time.

You may:

Opting out of marketing does not prevent us from sending communications that are necessary to administer an existing booking, payment, refund or other contractual relationship.

18. How Long We Keep Personal Information

We do not intend to retain personal information indefinitely.

Retention periods depend on factors including:

  • the purpose for which information was collected;

  • booking requirements;

  • tax and accounting obligations;

  • legal obligations;

  • contractual requirements;

  • dispute-resolution periods;

  • fraud-prevention needs;

  • legitimate business-record requirements.

When personal information is no longer reasonably required, we may securely delete, destroy or anonymise it, subject to applicable law.

19. How We Protect Your Information

Bagaria Tours takes reasonable organisational and technical measures designed to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • destruction;

  • alteration;

  • inappropriate disclosure;

  • misuse.

Measures may include, where appropriate:

  • restricted access to customer information;

  • password protection;

  • access controls;

  • secure website connections;

  • system updates;

  • backups;

  • staff confidentiality requirements;

  • secure document handling;

  • controlled sharing of client information with suppliers.

No electronic system or internet transmission can be guaranteed to be completely secure. We therefore continually seek to use safeguards appropriate to the information being handled.

20. Data Breaches

If Bagaria Tours becomes aware of a personal data breach, we will assess the circumstances and take appropriate steps to contain and investigate it.

Where notification to affected individuals or the Office of the Data Protection Commissioner is legally required, we will take the appropriate action in accordance with applicable law.

21. Your Data Protection Rights

Subject to applicable law and any lawful exceptions, you may have rights concerning your personal information, including the right to:

  • be informed about how your personal information is used;

  • request access to personal information held about you;

  • request correction of inaccurate or misleading information;

  • request deletion or erasure of qualifying personal information;

  • object to certain processing;

  • request restriction of certain processing;

  • request portability of qualifying personal information;

  • withdraw consent where processing is based on consent; and

  • lodge a complaint with the relevant data protection authority.

Some rights are subject to legal limitations.

For example, we may need to retain certain records where required by law or where necessary for the establishment, exercise or defence of legal claims.

22. How to Exercise Your Rights

Requests regarding personal information may be sent to:

Email: info@bagariatours.com

Please use a subject such as:

“Data Protection Request”

We may ask for reasonable information to confirm your identity before acting on a request. This helps prevent another person from obtaining, altering or deleting your personal information without authority.

We will handle valid requests in accordance with applicable data protection requirements.

23. Complaints

If you have concerns about how Bagaria Tours has handled your personal information, we encourage you to contact us first so that we can investigate and address the matter.

Contact:

Bagaria Tours and Safaris Ltd
Email: info@bagariatours.com
Telephone: +254 724 280 082

You also have the right, where applicable, to lodge a complaint with Kenya’s Office of the Data Protection Commissioner (ODPC).

24. Third-Party Websites

Our website may contain links to third-party websites, including:

  • accommodation providers;

  • tourism authorities;

  • airlines;

  • government websites;

  • social networks;

  • payment providers;

  • travel information services.

Bagaria Tours does not control the privacy practices of independent third-party websites.

We recommend reviewing the privacy policy of any third-party website before submitting personal information.

25. Employment and Recruitment Information

Where a person submits a CV, employment application or other recruitment information to Bagaria Tours, we may process the information for purposes including:

  • assessing employment suitability;

  • communicating regarding opportunities;

  • verifying qualifications or experience;

  • considering the applicant for suitable future positions.

Where an applicant is not immediately employed, we may retain recruitment information for a reasonable period where there is a legitimate purpose or appropriate consent to consider the applicant for future opportunities.

Applicants may contact us to request deletion of their information, subject to applicable legal requirements.

26. Supplier, Agent and Business Partner Information

We may process information relating to individuals working for:

  • hotels;

  • camps;

  • transport companies;

  • travel agencies;

  • activity providers;

  • corporate clients;

  • tourism partners;

  • other suppliers.

This may include names, professional contact details, correspondence, payment records and contractual information.

Such information is processed for purposes including managing supplier relationships, bookings, payments, contracts and business communications.

27. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • changes in law;

  • regulatory guidance;

  • changes to our services;

  • changes to our website;

  • new technology;

  • changes to how personal information is processed.

The latest version will be published on bagariatours.com with an updated revision date.

We encourage users to review this Privacy Policy periodically.

28. Contact Us

For questions, complaints or requests concerning this Privacy Policy or your personal information, contact:

Bagaria Tours and Safaris Ltd
Off Southern Bypass
Nairobi, Kenya

Email: info@bagariatours.com
Telephone: +254 724 280 082
WhatsApp: +254 724 280 082
Website: https://bagariatours.com

© 2026 Bagaria Tours and Safaris Ltd. All Rights Reserved.

© 2026 Bagaria Tours & Safaris | All rights reserved.
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